Politique d’expédition
Thank you for shopping with Benvita! We’re committed to delivering your order safely, quickly, and efficiently across the United Kingdom.
🚚 1. Order Processing
- Orders are processed Monday to Friday, excluding bank holidays.
- Orders placed before 12:00 PM (GMT) are typically processed the same day.
- Please allow 1–2 business days for your order to be packed and dispatched.
- You’ll receive a shipping confirmation email with tracking information once your order is on the way.
📦 2. Shipping Options & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | FREE |
| Express Delivery (optional) | 1–2 business days | Free |
💡 Delivery times are estimates and may vary due to courier delays, weather, or high-volume periods.
✉️ 3. Order Tracking
Once your order ships, you’ll receive an email containing your tracking number.
You can track your parcel online at any time through the courier’s website.
If you don’t see the tracking email, please check your junk or promotions folder before contacting us.
🚫 4. Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout.
We are not responsible for delays or losses caused by:
- Incorrect or incomplete addresses
- Refused or unclaimed deliveries
If a parcel is returned to us due to an incorrect address, we can resend it once additional postage is paid.
📦 5. Damaged, Missing, or Lost Packages
If your order arrives damaged or incomplete, please contact us within 7 days of delivery at Support@trybenvita.com, including:
- Your order number
- Photos of the damaged packaging or product
We’ll investigate and offer a replacement or refund if eligible.
If your parcel hasn’t arrived within 10 business days, please get in touch so we can assist.
⏳ 6. Order Changes or Cancellations
We can modify or cancel your order only before dispatch.
Once shipped, please refer to our Refund & Return Policy for further steps.
🕒 7. Delivery Delays
Occasionally, delivery may take longer due to postal service issues or regional delays.
We appreciate your patience and will always do our best to assist if this occurs.
📩 8. Contact Us
For shipping questions or delivery support, please reach out to our friendly team:
Benvita Support Team
📧 Support@trybenvita.com
🌐 www.trybenvita.com