Politique de confidentialité

🔹 1. Information We Collect

We collect personal information to process your orders, provide support, and improve your shopping experience. This may include:

a. Information You Provide Directly

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via our payment providers)
  • Any information you share via customer support or contact forms

b. Information Collected Automatically

When you visit our website, we may collect:

  • Your IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Referring website (if applicable)
  • Cookies and tracking data (see below)

c. Cookies

We use cookies and similar tracking tools to:

  • Improve website functionality
  • Remember your preferences
  • Analyse site traffic and user behaviour
  • Support marketing and remarketing campaigns

You can manage or disable cookies through your browser settings.

🔹 2. How We Use Your Information

We may use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our products and services
  • Personalise your shopping experience
  • Send promotional emails (if you opt in)
  • Detect and prevent fraud or security risks

We will never sell or rent your personal data to third parties.

🔹 3. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

  • Contract: To fulfil your purchase or provide requested services.
  • Consent: When you opt in to marketing or newsletters.
  • Legal Obligation: To comply with tax or accounting laws.
  • Legitimate Interest: To enhance customer experience and marketing efficiency.

🔹 4. Sharing Your Information

We may share limited information with trusted partners who help us operate our business:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping providers (for order delivery)
  • Email service providers (for communication)
  • Analytics tools (such as Google Analytics or Meta Pixel)

Each partner only receives the information necessary to perform their role and must protect your data under data protection laws.

🔹 5. Data Retention

We retain your data only as long as necessary for:

  • Order fulfilment and accounting (typically up to 6 years under UK law)
  • Customer support or warranty purposes
    After this period, data is securely deleted or anonymised.

🔹 6. Your Rights (Under UK GDPR)

You have the right to:

✅ Access the personal data we hold about you
✅ Request corrections to inaccurate information
✅ Request deletion (“right to be forgotten”)
✅ Object to or restrict certain processing
✅ Withdraw consent for marketing at any time

To exercise your rights, contact us at Support@trybenvita.com.

🔹 7. Security of Your Data

We use SSL encryption and follow strict security standards to protect your information from unauthorised access, loss, or misuse.
Payment data is handled securely by our third-party payment processors and never stored on our servers.

🔹 8. Marketing Communications

You may receive occasional updates, offers, or promotions if you’ve subscribed to our newsletter.
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting Support@trybenvita.com.

🔹 9. International Data Transfers

If you are located outside the UK, your data may be transferred to and processed in other countries where our service providers operate.
We ensure all transfers comply with applicable data protection laws and include appropriate safeguards.

🔹 10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

📩 Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Benvita Support Team
📧 Support@trybenvita.com
🌐 www.trybenvita.com