Shipping Policy

Thank you for shopping with Benvita. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from trybenvita.com.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

During high-volume periods, holidays, promotions, or unexpected delays, processing times may be slightly longer.

2. Shipping Time

After your order has been processed and shipped, estimated delivery time is typically:

United States: 5 to 10 business days

Delivery times are estimates only and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special shipping offers. These offers may be limited by location, order value, product, or promotion period.

4. Order Confirmation

After placing an order, you will receive an order confirmation email with your order details.

Please review your shipping address carefully. If you notice an error, contact us as soon as possible at Support@trybenvita.com.

Once an order has been processed or shipped, we may not be able to change the shipping address.

5. Tracking Information

Once your order has shipped, you may receive a shipping confirmation email with tracking information.

Please allow some time for the tracking link to update, as carriers may take 24 to 72 hours to show tracking movement after a package has been shipped.

If your tracking information has not updated after several days, please contact us at Support@trybenvita.com, and we will help review your shipment.

6. Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays can happen due to:

• Carrier delays

• Weather conditions

• High order volume

• Holidays

• Incorrect or incomplete shipping information

• Customs or local delivery issues

• Events outside our reasonable control

If your order experiences a significant delay, please contact us and we will do our best to assist you.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Benvita is not responsible for orders that are delayed, lost, returned, or undeliverable due to incorrect or incomplete address information provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping fees may apply to resend the order.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that your order was delivered but you have not received it, please first check:

• Around your delivery location

• With household members

• With neighbors

• With your building office or front desk

• With the local shipping carrier

If you still cannot locate your package, contact us at Support@trybenvita.com.

Please note that Benvita is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help you with the next steps.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• Photos of the shipping label

Once we review the issue, we may offer a replacement, refund, or another suitable solution depending on the situation.

10. International Shipping

At this time, our main shipping service is for customers in the United States.

If international shipping is available at checkout, delivery times and shipping fees may vary depending on the destination country.

International customers may be responsible for customs duties, import taxes, or local fees charged by their country. These charges are not included in the product price unless clearly stated at checkout.

11. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Support@trybenvita.com.

We can only cancel an order before it has been processed or shipped. Once an order has shipped, it must be handled according to our Refund & Return Policy.

12. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Benvita
Website: trybenvita.com
Email: Support@trybenvita.com
Address: 2020 N Academy Blvd Ste 261 # 4200, Colorado Springs, CO 80909, United States