Refund & Return Policy

Thank you for shopping with Benvita. We want you to feel confident when placing an order with us. Please read our Refund & Return Policy carefully before making a purchase.

This policy applies to purchases made through our website: trybenvita.com.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must be:

• Unused, unopened, and in the same condition that you received it

• In its original packaging

• Sealed and not tampered with

• Accompanied by proof of purchase, such as your order number or confirmation email

For health, wellness, hygiene, and consumable products, we cannot accept returns of opened, used, or unsealed items unless the product arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Products with broken seals or damaged original packaging

• Items returned after 30 days from delivery

• Products purchased from another website, marketplace, or third-party seller

• Items damaged due to misuse, improper storage, or normal wear after delivery

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please email us at Support@trybenvita.com with:

• Your order number

• A clear description of the issue

• Photos or videos of the product, packaging, and shipping label

If your claim is approved, we will offer a replacement, store credit, or refund depending on the situation.

4. How to Start a Return

To request a return, please contact us at:

Email: Support@trybenvita.com

Please include your order number and the reason for your return request.

Once your return request is reviewed and approved, we will provide return instructions. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs when the return is due to personal reasons, such as changing your mind or ordering the wrong item.

If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover the return shipping cost or provide a suitable resolution.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

6. Refund Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Support@trybenvita.com.

We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it must be handled through our return process.

If there is an unexpected shipping delay and your order has not shipped within the stated timeframe, we will notify you and provide the option to continue with the order or cancel for a refund.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check around your delivery location, with neighbors, building management, or your local carrier.

If you still cannot locate the package, contact us at Support@trybenvita.com, and we will help review the situation.

Please note that we are not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you.

9. Refused or Undeliverable Packages

If a package is refused, returned due to an incorrect address, or marked as undeliverable, we may deduct shipping and handling costs from any eligible refund.

Please make sure your shipping address is correct before completing your order.

10. Contact Information

If you have any questions about returns, refunds, or your order, please contact us:

Benvita
Website: trybenvita.com
Email: Support@trybenvita.com
Address: 2020 N Academy Blvd Ste 261 # 4200, Colorado Springs, CO 80909, United States